Return & Replacement Policy

Effective Date: 9 September 2026

We want you to be happy with your purchase. Please read the following return and replacement terms carefully before making a purchase from our store.

1. Personalized and Custom-Made Items

Personalized, customized, printed, embroidered, or otherwise specially made items cannot be returned or exchanged unless the item is defective or was incorrectly manufactured.

Examples of personalized or custom-made items include, but are not limited to:

• Personalized school labels with a child's name
• Personalized clothing or garments
• Items printed with a customer's name, logo, photo, or other personal information
• Custom designs or artwork
• Items manufactured or customized specifically according to the customer's requirements

Please carefully check all personalization details, including names, numbers, sizes, colours, and other information provided when placing your order. We cannot accept responsibility for errors in information supplied by the customer.

2. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrectly supplied, please contact us as soon as possible after receiving your order.

We may request photographs or other information to assess the issue.

Where the item is confirmed to be defective or incorrectly supplied, we will, at our discretion:

• Replace the defective or incorrect item; or
• Provide another appropriate resolution where a replacement is not possible.

The cost of returning a confirmed defective or incorrectly supplied item will be covered by us.

3. Change of Mind / Non-Defective Returns

If you wish to return an item for any reason other than a manufacturing defect or an error on our part, the cost and responsibility of returning the item will be for the customer's account.

The item must be returned in its original, unused condition and with its original packaging where applicable. Items that have been worn, washed, altered, damaged, or otherwise used may not be accepted.

Any applicable return shipping costs are the responsibility of the customer.

4. Return Process

Before sending any item back, please contact us with your order number and the reason for the return. Do not send items back without first contacting us, as this may delay the processing of your return.

Once the item has been received and inspected, we will confirm whether the return qualifies under this policy.

5. Exchanges

Exchanges are only permitted where an item is confirmed to be defective or where the incorrect item was supplied by us.

Personalized or custom-made items cannot be exchanged due to a change of mind or customer error.

6. Important Notice

We reserve the right to refuse a return or replacement where the item does not meet the requirements of this policy or where the issue is caused by misuse, improper care, normal wear and tear, or information incorrectly supplied by the customer.

This policy is subject to applicable consumer protection laws and does not limit any rights that customers may have under those laws.

7. Contact Us

If you have a question about a return or replacement, please contact our customer service team with your order number and details of the issue. We will assist you as soon as possible.