Shipping Policy

Effective Date: 9 September 2026

We aim to process and dispatch all orders as quickly as possible. Please read the following shipping information before placing your order.

1. Order Processing & Handling

All orders require a minimum of 2 business days for handling, preparation, and packaging before they are handed over to our courier service.

Please note that personalized, custom-made, or larger orders may require additional processing time. Where applicable, we will communicate any expected delays.

2. Courier Delivery

Once your order has been prepared and handed over to the courier, the package is considered in transit.

From this point, the delivery process is handled by the courier company and is outside of our direct control. Delivery times may vary depending on the courier, destination, public holidays, weather conditions, peak periods, and other circumstances.

We are not responsible for delays caused by the courier once the parcel has been handed over to them. However, we will assist customers where reasonably possible in following up with the courier regarding delayed or missing parcels.

3. Delivery Address

Please ensure that your delivery address, contact number, and other required information are correct when placing your order.

We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

4. Tracking

Where a tracking number is provided, customers can use the tracking information supplied to monitor the progress of their delivery.

Tracking information may take some time to become active after the parcel has been collected by the courier.

5. Delivery Delays

While we work to ensure orders are dispatched promptly, delivery dates and times provided by the courier are estimates and are not guaranteed.

During busy periods, such as sales, promotions, Back-to-School season, or public holidays, courier and processing times may be longer than usual.

6. Undelivered or Returned Parcels

If a parcel cannot be delivered due to an incorrect address, unavailable recipient, failure to respond to the courier, or other circumstances caused by the customer, additional delivery charges may apply if the parcel needs to be resent.

7. Our Responsibility

Our responsibility for the order's delivery process extends to properly preparing, packaging, and handing the order over to the courier.

Once the parcel has been handed over to the courier, delivery is outside of our direct control. We will, however, make reasonable efforts to assist with courier queries or tracking issues.

8. Contact Us

If you have any questions regarding your order or delivery, please contact us with your order number and delivery details, and we will assist you as soon as possible.

This shipping policy is subject to applicable South African laws and consumer protection requirements.